TikTok Shop - GTL Logistics - SLA & Performance Management Lead - Indonesia
Core
Design and implement operational performance improvement frameworks and processes across the e-Commerce logistics network (first-mile, hub/sorting, linehaul, last-mile, and returns).
Role type
Senior IC operations performance lead
Builds
Operational performance scorecards, KPIs, and standardized improvement processes
Domain
E-Commerce logistics and supply chain
Required skills
Root cause analysis, process improvement, data analysis, KPI definition, cross-functional collaboration, operational auditing
Preferred skills
Lean, Six Sigma, stakeholder management, project management
Technologies
Excel, Power BI, Tableau
Responsibilities
Design performance improvement frameworks across the logistics network; Analyze operational data to identify bottlenecks and inefficiencies; Define KPIs and performance metrics aligned with business objectives; Lead cross-functional collaboration to drive accountability on execution; Conduct root cause analysis to translate findings into actionable strategies.
Seniority
Senior, hands-on IC
