Director, Fulfillment
Core
Setting strategic direction and leading execution of PetSmart's digital fulfillment and delivery ecosystem across North America, including BOPIS, Same Day Delivery, Autoship, Ship from Store, and Drop Ship programs.
Role type
Director, Digital Fulfillment & Delivery
Builds
Scalable fulfillment capabilities, network design, and innovation roadmap for omni-channel programs.
Domain
Retail / Omni-channel logistics
Deliverable
product features
Required skills
Omni-channel retail strategy, vendor management and negotiation, network design and optimization, data-driven decision-making, team leadership, process improvement, cost efficiency analysis, partner governance
Preferred skills
Digital commerce trends knowledge, analytical modeling, cross-functional collaboration
Technologies
BOPIS, Same Day Delivery, Autoship, Ship from Store, Fulfillment Center, Pharmacy, Drop Ship platforms
Responsibilities
Set and lead North American digital fulfillment strategy; Own end-to-end fulfillment experience across digital channels; Lead evolution of digital fulfillment channels (picking, packing, routing, delivery); Advance BOPIS capabilities and performance; Lead courier and carrier performance management; Optimize SFS network and order routing; Own Autoship fulfillment performance and retention insights; Oversee third-party and Drop Ship vendor operations; Measure and improve order accuracy and cost-to-serve metrics; Lead vendor negotiations; Partner on future network and capacity design; Coach and develop a high-performing team of managers and analysts.
Seniority
Director, strategic leadership with hands-on execution
