TikTok Local Services - Governance Lead
Core
Lead governance and experience strategies for TikTok's US-based Local Services Dining Business to ensure a safe, trustworthy marketplace and mitigate platform risks.
Role type
Senior IC governance lead (O2O/Local Services)
Builds
End-to-end governance policies, risk mitigation programs, and service experience strategies for merchants, creators, and users.
Domain
O2O (Online-to-Offline), Local Services, E-commerce, Trust & Safety
Required skills
Data-driven governance strategy, team leadership, risk mitigation, policy design, cross-functional collaboration, ecosystem health monitoring, stakeholder management
Preferred skills
SQL, Python, Excel, data analysis, regulatory compliance knowledge
Responsibilities
Lead and develop a small team of governance experts; reduce risks across merchant, listing, creator, content, and fulfillment areas; establish policies for user feedback and service experience; collaborate with Algorithm, Product, Engineering, and Legal teams; monitor ecosystem health via data-driven methods and conduct investigations.
Seniority
Senior, hands-on IC with team management
