生产力管理专家（达人服务AI方向）-抖音电商
Core
Manage workforce planning and resource allocation for influencer service AI operations, utilizing AI tools for forecasting, scheduling, and real-time dispatch to ensure stable user connectivity during peak events.
Role type
Senior Workforce Management (WFM) Specialist (AI-enabled)
Builds
AI-powered scheduling agents, productivity monitoring systems, and resource optimization frameworks for influencer service centers.
Domain
E-commerce / AI Operations / Contact Center Management
Deliverable
production ML models
Required skills
Workforce planning, AI tool implementation, data analysis, emergency response, cross-team collaboration, product thinking, stakeholder management
Preferred skills
Experience in influencer service operations, intelligent operations, AI efficiency enhancement, product operations
Technologies
AI forecasting tools, scheduling agents, monitoring agents, WFM products
Responsibilities
Forecast call volume and staffing needs using AI, optimize shift scheduling and on-site dispatch, ensure service stability during major sales events, develop MRDs for productivity products, and analyze employee feedback to refine management processes.