TikTok Shop - Product Manager, AI Service Experience
Core
Drive seller and creator governance product strategies and AI-driven service experience solutions for TikTok Shopping in North America.
Role type
Technical Product Manager (AI Service Experience)
Builds
AI-driven service features, Chatbots, and LLM-assisted tools for merchants and creators
Domain
E-commerce / AI / Large Language Models
Deliverable
product features
Required skills
Product planning, requirement breakdown, PRD creation, LLM product development, data analysis, cross-functional collaboration
Preferred skills
E-commerce and retail knowledge, user generated content platforms, LIVE streaming, customer service platforms, complex B2B platforms
Technologies
Large Language Models (LLM), Chatbots
Responsibilities
Lead product planning and prototyping for global AI-driven service experience; Leverage LLMs to enhance chatbot interactions and implement AI-empowered features for human agents; Collaborate with operations, engineering, and AI algorithm teams; Make data-driven decisions using metrics like CSAT and CPD.
Seniority
Mid-level, hands-on IC
