危机应对专家（应急&沟通）-抖音生活服务
Core
Orchestrates risk preparation and response for major events (e.g., 315, Spring Festival, National Day) and handles high-severity incidents in the local life services sector.
Role type
Senior crisis management specialist (local life services)
Builds
Standardized emergency response plans and incident disposal systems
Domain
Local life services / O2O / Risk management
Deliverable
client delivery
Required skills
Crisis classification and disposal, Public opinion management, Civil compensation and dispute mediation, Compliance and risk control, High-stakes negotiation, Cross-functional coordination
Preferred skills
Media resource network, Emotional intelligence, Emergency decision-making
Responsibilities
Coordinate resources across service, governance, delivery, and product teams for major events; Manage high-emotion stakeholder negotiations and conflict resolution; Establish standardized emergency protocols based on case reviews; Ensure compliance with local life industry policies and red lines.
Seniority
Senior, hands-on IC
