产品体验解决方案专家-TikTok Shop
Core
Research and optimize user experience across the transaction lifecycle (cart, checkout, payment, fulfillment) and merchant core operations (product management, order processing, marketing tools, data reporting, fund settlement) for TikTok Shop.
Role type
Senior Product Experience Researcher (E-commerce)
Builds
TikTok Shop platform features and merchant tools
Domain
E-commerce / Retail
Deliverable
product features
Required skills
User research, data analysis, conversion funnel analysis, cross-functional collaboration, system architecture understanding, merchant relationship management
Preferred skills
Commercial product experience, logistics experience, financial settlement experience, technical product experience
Responsibilities
Identify key conversion nodes and experience issues in the user transaction path; Analyze merchant operational scenarios to improve efficiency and experience; Optimize the end-to-end logistics fulfillment experience; Design and execute user/merchant research plans (interviews, usability testing, log analysis); Collaborate on departmental experience initiatives and knowledge sharing.