海外续约增长运营（中小客户方向）-飞书
Core
Manage SMB customer renewal pipelines, identify at-risk accounts, and drive upsell opportunities to ensure revenue retention and growth for a SaaS platform.
Role type
Senior SMB Renewal Operations Manager
Builds
Renewal pipelines, upsell deals, and customer enablement programs for a SaaS product.
Domain
SaaS / Enterprise Software
Required skills
SaaS renewal management, customer segmentation, risk identification, cross-functional collaboration, CRM data management, English fluency
Preferred skills
Account management, sales enablement, upsell strategy
Responsibilities
Manage SMB renewal pipelines from outreach to contract signing and payment; Segment customers based on health metrics and define engagement strategies; Identify and mitigate renewal risks through early warning systems; Drive customer adoption and upsell by promoting feature value and expansion triggers; Maintain CRM data accuracy and collaborate with support/product/sales teams to optimize processes.