ServiceNow Business Analyst
Core
Analyze client needs to implement and support ServiceNow applications, optimizing operational efficiency and business processes.
Role type
Senior Associate ServiceNow Business Analyst / Functional Consultant
Builds
Tailored ServiceNow solutions for clients across Advisory, Assurance, Tax, and Business Services
Domain
Professional Services / Enterprise Service Management (ESM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow configuration, requirement gathering, process mapping, user story creation, UAT facilitation, stakeholder management, agile methodology, mentoring, data interpretation, information security management
Preferred skills
ITSM, ITOM, CMDB, Asset Management, Procurement modules, ITIL processes, software licensing concepts
Technologies
ServiceNow, Agile
Responsibilities
Analyze client needs to implement ServiceNow solutions; Manage ServiceNow deployment projects; Provide training and support to clients; Collaborate to identify process optimization opportunities; Apply configuration management for security and compliance; Guide and mentor junior team members; Interpret data for strategic recommendations
Seniority
Senior Associate, hands-on IC with mentorship responsibilities
