高风险洞察项目经理-TikTok Shop
Core
Lead cross-functional escalation processes to resolve high-risk product safety and quality issues for TikTok Shop, optimizing workflows and tooling.
Role type
Senior Program Manager (High-Risk Insights & Operations)
Builds
Escalation workflows, safety/quality response protocols, and optimized Xbuzz tool features
Domain
E-commerce / High-growth business operations
Required skills
Cross-functional collaboration, complex project management, process optimization, risk mitigation, stakeholder alignment, quantitative and qualitative analysis
Preferred skills
PMP certification, experience in fast-paced e-commerce environments, deep understanding of buyer/seller/creator ecosystems
Technologies
Xbuzz tool, Andon systems
Responsibilities
Lead cross-functional escalation processes to resolve high-risk issues; maintain and update escalation SOPs and documentation; manage Andon system workflows for product safety and quality; collaborate with product teams to optimize tools based on escalation insights; identify risks and implement mitigation strategies; control project timelines and ensure stakeholder alignment.
Seniority
Senior, hands-on IC
