模型体验支持客服（豆包方向）-体验与服务
Core
Resolve escalated LLM model experience issues, analyze root causes, and drive closed-loop resolution with product and engineering teams.
Role type
Senior LLM model experience support specialist
Builds
Structured root cause reports and standardized escalation mechanisms for the Doubao LLM product
Domain
AI / Large Language Models (LLM)
Deliverable
production ML models
Required skills
LLM product expertise, root cause analysis, cross-functional coordination, SOP development, intent classification, model governance
Preferred skills
Experience in service operations, quality assurance, model annotation
Technologies
LLM, intent classification pipelines
Responsibilities
Analyze and resolve escalated user feedback regarding model anomalies and bugs; Generate structured attribution reports and track resolution progress with engineering teams; Audit frontline support quality and guide standardization of escalation processes; Participate in defining service SOPs and experience governance workflows.
Seniority
Mid-level, hands-on specialist
