External Affairs Project Intern (TikTok Shop - Operation Center) - 2026 Start (BS/MS)
Core
Identify and report emerging risks and trends in Social Listening to ensure a safe ecosystem for users and brands on TikTok Shop.
Role type
Junior IC external affairs project intern
Builds
Risk mitigation strategies and case documentation for TikTok Shop
Domain
E-commerce / Social media risk management
Deliverable
dashboards & analysis
Required skills
Social listening, risk signal identification, case management, root cause analysis, policy gap assessment, stakeholder activation, data analysis, Excel proficiency
Responsibilities
Monitor social media mentions for emerging risks and trends; surface critical risk signals to emergency oncall teams; build case documents with key information and resources; conduct root cause analysis on new or connected signals; assess policy gaps and enforcement stances; provide handovers to ensure case continuity; activate external teams for high-risk events requiring immediate action.
