Quality Analyst, Eco Governance (Mandarin Language) - AI Data Service and Operations
Core
Ensure quality success for internal/external stakeholders in AI data annotation and search operations by monitoring performance, conducting audits, and driving process improvements.
Role type
Senior IC Quality Analyst (AI Data & Operations)
Builds
Safety and non-safety data annotation services, search operation services, and data ecological security for international products.
Domain
AI Data Services, Content Moderation, Trust & Safety
Deliverable
production ML models
Required skills
Performance monitoring, audit execution, RCA escalation, policy dissemination, process improvement, queue moderation, training plan design, stakeholder collaboration, data analysis reporting, cross-cultural communication
Preferred skills
Complex decision making, fast learning, strategic thinking, Microsoft Office Suite proficiency, broad business understanding
Technologies
TCS, Rock Appeal
Responsibilities
Deliver high performance standards across projects and develop best practice models; Facilitate calibration meetings to maintain quality standards; Disseminate policy updates and facilitate communication between stakeholders; Perform daily audits and analyze errors; Compile and deliver performance data reports; Conduct regular RCA escalations; Identify and deliver solutions for performance improvement; Participate in or lead policy briefings; Balance efficient delivery of tasks via platforms; Support temporary gaps in market support; Develop onboarding training SOPs and materials; Perform queue moderation and knowledge quizzes; Design and implement training plans.
Seniority
Senior, hands-on IC
