商家达人智能服务运营专家-抖音电商
Core
Build and optimize intelligent customer service operations and knowledge systems for Douyin E-commerce to enhance AI resolution capabilities and user experience for merchants and influencers.
Role type
Senior IC intelligent service operations expert (AI/ML focus)
Builds
Intelligent customer service models, knowledge bases, and operational strategies for Douyin E-commerce
Domain
E-commerce + AI/Conversational AI
Deliverable
production ML models
Required skills
AI training, knowledge base construction, data analysis, A/B testing, root cause analysis, cross-functional collaboration, project management
Preferred skills
E-commerce platform experience, large model content optimization, systematic problem-solving
Technologies
AI dialogue logic, large models, A/B testing frameworks
Responsibilities
Design and deploy service strategies based on business changes; monitor core metrics (resolution rate, satisfaction) and execute improvement plans; analyze anomalies and drive closed-loop improvements; collaborate with product and algorithm teams on model evaluation and training.
Seniority
Senior, hands-on IC