VOC运营专家-抖音电商
Core
Analyze user feedback to identify root causes, prioritize experience issues, and drive cross-functional solutions to optimize products and business processes.
Role type
Senior Product Experience Analyst (VOC)
Builds
Optimized user experiences, product features, and business processes
Domain
E-commerce, Social Media
Deliverable
product features
Required skills
Root cause analysis, User journey mapping, Cross-functional collaboration, Data analysis, SQL, Prioritization
Preferred skills
Social media trend analysis, Product auditing
Responsibilities
Conduct user feedback reviews to form insights and provide actionable optimization suggestions; Proactively identify experience issues using user journey maps and benchmarking; Evaluate strategies and product functions to prevent experience issues; Establish and monitor key VOC metrics to drive problem resolution.