Program Manager (AI Automation), Trust & Safety
Core
Lead end-to-end AI automation programs to improve the efficiency, quality, and scalability of Trust & Safety operations using LLM-powered agents and workflows.
Role type
Senior Program Manager (AI Automation)
Builds
AI agents, LLM-powered operational workflows, and human-in-the-loop systems for content moderation
Domain
Trust & Safety / Content Moderation / Generative AI
Deliverable
production ML models
Required skills
Cross-functional program management, LLM and AI agent strategy, prompt engineering and evaluation, data-driven optimization, A/B testing design, stakeholder influence
Preferred skills
Python/SQL scripting, API and workflow automation tools, AI model performance metrics (precision, recall, leakage), agentic AI frameworks, RAG, experience in Trust & Safety or fraud
Technologies
LLMs, Generative AI, AI agents, Python, SQL, JavaScript, APIs, RAG
Responsibilities
Lead end-to-end AI automation programs, develop prompts and workflows for LLM solutions, analyze AI model performance, optimize automation logic, build monitoring frameworks, drive experimentation via pilots and A/B testing, translate operational pain points to technical requirements, coordinate cross-functional initiatives, communicate program progress to leadership
Seniority
Senior, hands-on IC
