AI研发工程师（客服业务架构方向）-TikTok Shop
Core
Designing international e-commerce customer service architecture and building AI-native application systems using LLMs and Agents.
Role type
Senior IC AI Research & Development Engineer (Customer Service Architecture)
Builds
AI-native customer service applications, AI coding tooling, and automated alerting/oncall systems.
Domain
E-commerce, Artificial Intelligence, Large Language Models
Deliverable
production ML models
Required skills
LLM principles (PE, RAG, CoT, MCP, MEM), Agent development (task planning, dialogue management, intent recognition, tool orchestration), AI coding practices, microservices architecture, database systems (MySQL, NoSQL), RPC, message queues, caching
Preferred skills
Frontend (React/Vue) or Backend (Java/Golang) development, AI tool ecosystem familiarity, practical AI implementation experience
Technologies
LLMs, RAG, MCP, CoT, MEM, React, Vue, Java, Golang, MySQL, NoSQL, RPC, MQ, Microservices
