IT Support Officer
Core
First-level IT support officer ensuring smooth technology operations by resolving technical issues, maintaining systems, and supporting end-users.
Role type
Level 1/2 IT Support Officer
Builds
IT support services for internal and external customers
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
Windows OS support, Microsoft 365 support, SaaS platform support, hardware troubleshooting, software troubleshooting, network troubleshooting, account creation, access management, PC hardware installation, software configuration, peripheral configuration
Preferred skills
Information Technology or Computer Science qualification, customer-oriented experience
Technologies
Windows OS, Microsoft 365, common SaaS platforms
Responsibilities
Providing first-level IT support to internal and external customers, managing support tickets, maintaining reliability of IT systems and equipment, troubleshooting hardware/software/network issues, assisting with onboarding and offboarding tasks, installing and configuring PC hardware/software/peripherals, supporting IT projects and system enhancements
Seniority
Individual Contributor, operational level
