Staff Technical Program Manager, Site Reliability Engineering

## Responsibilities - Drive Program Planning & Execution – Define program scope, milestones, and success criteria with SRE engineers and leaders. Manage dependencies across platform teams, keep work clearly tracked in Jira, and deliver on time - Strengthen Production Reliability – Lead change management and launch readiness programs. Partner with SREs and product teams to define and operationalize SLOs/SLIs, and use incident data, metrics, and capacity signals to drive prioritization and continuous improvement - Lead Cross-Functional Coordination – Align SRE with Security, Compliance, Cloud platform, and other engineering teams. Coordinate cross-team incident response, ensure clear follow-through, and build trust as the go-to driver of complex, multi-team efforts - Build Scalable Systems & Processes – Design lightweight frameworks and communication patterns that help SRE deliver reliably at scale. Work yourself out of the "hero" role by leaving teams better-equipped to execute independently ## Requirements - 8+ years in technical program management, engineering management, or a comparable technical role partnering with software engineering teams - Proven track record leading large-scale, cross-team platform initiatives through ambiguity and change - Strong knowledge of production change management, software development lifecycle, and reliability metrics (SLOs, SLIs) - Skilled at shaping roadmaps and managing dependencies - Able to query and interpret metrics, logs, or other data sources to inform decisions and communicate risk - Excellent communicator—clear, concise, and calm—across engineers, cross-functional partners, and executives - Low-ego, highly collaborative, and motivated by ownership of hard problems end to end ## Nice to Have - Hands-on or close-partner experience with Kubernetes, cloud networking, or observability stacks (metrics, logs, tracing, alerting) - Prior experience working with or alongside SRE teams - Background in large-scale cloud infrastructure or platform engineering - Familiarity with MongoDB Atlas or other modern cloud database platforms ## Benefits This role puts MongoDB's values into practice. You'll own hard, ambiguous problems end to end. You'll build together with SRE, engineering, Security, and Compliance to co-create solutions that work across the organization. And you'll think big—scaling the platform and practices that power MongoDB's next phase of growth. You'll be in the critical path of high-impact projects, working with executive stakeholders, and supported to grow in your career.