Front of House Supervisor - (Arbour)
Core
Supervise and support the Front of House team at The Arbour, a new year-round outdoor dining destination, to deliver exceptional guest experiences and service standards.
Role type
Front of House Supervisor
Builds
Casual dining, wine experiences, private functions, and events at The Arbour
Domain
Hospitality / Wine Tourism
Deliverable
product features
Required skills
Team leadership and motivation, Front of House operations management, rostering, training and development, guest experience design, product knowledge (food and wine), conflict resolution, stock management, Microsoft Office proficiency
Preferred skills
Wine knowledge and pairings, problem-solving, continuous improvement mindset
Technologies
Microsoft Office, hospitality-related systems
Responsibilities
Supervise and motivate the Front of House team, set service standards, support daily operations and continuous improvement, coach and mentor team members, assist with recruitment and performance management, manage guest feedback and complaints, maintain hygiene and presentation standards
Seniority
Mid-level, hands-on IC