Product Support Engineer
Core
Provide product support and troubleshoot issues for HighRadius SaaS applications, acting as an extension of internal teams to resolve customer conflicts from start to finish.
Role type
Associate Functional Support Consultant (SaaS)
Builds
HighRadius SaaS applications
Domain
Financial technology / SaaS
Deliverable
client delivery
Required skills
SaaS application support, case management, knowledge base management, defect and escalation management, SQL queries, scripting, logical problem solving, stakeholder partnership
Preferred skills
None stated
Responsibilities
Own and resolve customer-reported issues within SLAs, partner with internal and external stakeholders to ensure customer satisfaction, contribute to best practices for support delivery, troubleshoot HighRadius applications, educate clients on product features, prioritize tickets and multitask, work rotational shifts, communicate issues and resolutions with internal teams and customers
Seniority
Associate, hands-on IC