Membership Manager | Malvern Valley
Core
Lead a sales team of Member Support Consultants to drive club growth, member acquisition, and retention while delivering exceptional front-desk service.
Role type
Team Lead / Sales Manager (Fitness Industry)
Builds
Membership sales, member retention, and front-desk operations for fitness clubs
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Sales leadership, team coaching, customer retention strategies, front-desk operations management, recruitment and onboarding, business reporting
Preferred skills
Experience in fitness industry, knowledge of sales cycles
Technologies
Business systems and reporting tools
Responsibilities
Coach and develop the Member Support Consultant team to achieve sales and retention targets; Drive member growth through acquisition and retention strategies; Oversee front desk operations and set service standards; Monitor team performance and provide training; Support recruitment and onboarding of consultants; Collaborate with regional leaders on growth initiatives