Customer Transformation - HCD - Manager
Core
Lead transformation programmes that reshape operating models, services, and channels around the customer for public and private sector clients.
Role type
Manager, Customer Transformation (Human-Centred Design)
Builds
Customer experience strategies, service designs, and operating model transformations
Domain
Professional Services / Consulting / Human-Centred Design
Deliverable
client delivery
Required skills
Human-centred design, customer experience (CX), business transformation, stakeholder management, facilitation, strategic advisory, team coaching, business development
Preferred skills
Experience in financial services or complex enterprise environments
Technologies
Miro, AI tools
Responsibilities
Lead transformation programmes, grow and mentor the Auckland team, advise clients on customer strategy and AI, lead cross-functional teams, contribute to business development, collaborate with global experts
Seniority
Manager, hands-on leadership
