Customer Transformation - HCD - Manager
Core
Lead transformation programmes that reshape operating models, services, and channels around the customer for public and private sector clients.
Role type
Manager in Customer Transformation and Human-Centred Design (HCD)
Builds
Customer strategies, service designs, and operating models
Domain
Professional services / Consulting / Financial services
Deliverable
client delivery
Required skills
Human-centred design, customer experience (CX), business transformation, stakeholder management, facilitation, team coaching, business development
Preferred skills
Experience in financial services, professional services, or complex enterprise environments
Technologies
A.I. tools, Miro
Responsibilities
Lead transformation programmes, grow and mentor the Auckland team, advise clients on customer strategy and AI, lead cross-functional teams, contribute to business development, collaborate with global experts
Seniority
Manager, hands-on leadership
