Ocean Import Agent
Core
Manage the timely and accurate movement of ocean import freight, data entry, and customs documentation to meet customer expectations.
Role type
Ocean Import Agent
Builds
Operational data records, customs documentation, and billing statements for international shipments.
Domain
Logistics / Ocean Freight / Customs Compliance
Required skills
Ocean import documentation process, data entry, customer service, vendor relationship management, compliance with government regulations, Microsoft Office proficiency, English (written and verbal)
Preferred skills
Dangerous Goods Certification, KPI tracking, process improvement
Technologies
Operational systems, Department Dashboards, Microsoft Office (Word, Excel)
Responsibilities
Track and trace ocean import files daily, ensure timely data entry into operational systems, send documents to customers or brokers for customs purposes, handle client and vendor billing, interact with customers to arrange international shipments, maintain relationships with shipping lines and trucking companies, meet compliance and regulatory standards, review and update customer standard operating procedures (DLSOPs), respond to emails and voicemails within specified timeframes.
Seniority
Mid-level, hands-on IC