Senior Staff Software Engineer, AI-Native Engineering - Flow
Core
Lead the design and delivery of complex, cross-functional features for Flow, a standalone conversational AI service desk, focusing on the agent runtime, tool surfaces, and evaluation discipline.
Role type
Senior Staff Software Engineer (AI-Native Engineering)
Builds
Agent runtime, tool surfaces, prompt/context layers, retrieval systems, and evaluation harnesses for an AI service desk.
Domain
Enterprise SaaS, Conversational AI, Agentic Systems
Deliverable
production ML models
Required skills
TypeScript, system design, LLM integration (prompt design, retrieval, evaluation), agentic architectures (tool use, orchestration, human-in-the-loop), AI-assisted development, enterprise SaaS experience
Preferred skills
Technical leadership at staff level, experience with multi-tenant systems, secure/compliant software delivery
Technologies
TypeScript, LLMs, Agentic frameworks
Responsibilities
Lead design and delivery of complex cross-functional features; Build AI-native capabilities including agent loops and eval harnesses; Define and drive AI usage across the development lifecycle; Mentor senior and mid-level engineers; Partner with product and UX leads; Own production quality including defect triage and release readiness.
Seniority
Senior Staff, hands-on IC with broad influence
