Senior Staff Forward Deployed Engineer - Flow
Core
Senior technical authority for Flow customers, guiding strategic enterprise accounts from demo to long-term success and architecting complex AI-native automations.
Role type
Senior Staff Forward Deployed Solutions Engineer
Builds
Production-grade AI-native conversational experiences and enterprise service management workflows
Domain
Enterprise Software / AI / Service Management
Deliverable
production ML models
Required skills
Enterprise software deployments, REST APIs, scripting, automations, webhooks, SSO/identity architecture (SAML, OAuth, Okta, Entra ID), enterprise security/compliance, enterprise service management platforms, AI prompt design, retrieval-augmented generation, technical leadership, cross-functional influence
Preferred skills
Service desk offerings, AI-native/cloud-native enterprise products, product-led growth, building onboarding motions from scratch
Technologies
ServiceNow, Jira, Slack, Microsoft Teams, Microsoft 365, Okta, Entra ID, SharePoint, Google Drive, Box, Notion
Responsibilities
Lead technical design and delivery for strategic enterprise deployments, architect complex production-grade automations, define onboarding and implementation motions, act as trusted advisor to customer executives, translate customer patterns into product requirements, serve as final technical escalation for critical issues
Seniority
Senior Staff, hands-on IC with strategic leadership
