Senior Forward Deployed Engineer - Flow
Core
Senior Forward Deployed Solutions Engineer acting as technical champion for Flow, an AI-native conversational experience for natural language automation and enterprise service management.
Role type
Senior IC Solutions Engineer (Forward Deployed)
Builds
Flow product (AI-native conversational experience for natural language automation and enterprise service management)
Domain
Enterprise Software / AI / Service Management
Deliverable
production ML models
Required skills
REST APIs, scripting, automations, webhooks, SSO (SAML, OAuth), identity providers (Okta, Entra ID), enterprise service management tools (ServiceNow, Jira, Slack, Microsoft Teams), AI and workflow automation, prompt design, document retrieval
Preferred skills
service desk offerings, AI-native or cloud-native enterprise products, product-led growth, consumption-priced software, building onboarding/implementation motions from scratch
Technologies
Flow, ServiceNow, Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, SharePoint, Google Drive, Box, Notion, Postman, cURL
Responsibilities
Configure SSO and integrations with customer IT/security teams; build, test, and launch automations using natural-language builder; connect document sources for AI; solve complex customer requirements and translate needs into product requirements; guide new customers through onboarding; monitor usage and analytics; own first-line triage and escalate issues; reproduce bugs and work with core engineers to resolve them.
Seniority
Senior, hands-on IC