Senior Staff Forward Deployed Engineer - Flow
Core
Senior technical authority guiding strategic enterprise customers through complex AI-native conversational automation deployments and turning field learnings into product strategy.
Role type
Senior Staff Forward Deployed Solutions Engineer
Builds
Production-grade AI automations, workflows, and integration architectures for enterprise service management
Domain
Enterprise Software / AI / Service Management
Deliverable
production ML models
Required skills
Enterprise integration architecture, SSO/Identity management (SAML, OAuth, Okta, Entra ID), AI prompt design and RAG, REST APIs and scripting, Enterprise Service Management platforms, Technical leadership and mentorship, Strategic customer partnership
Preferred skills
Service desk offerings, AI-native or cloud-native enterprise products, Product-led growth, Building forward deployed functions from scratch
Technologies
ServiceNow, Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, SharePoint, Google Drive, Box, Notion
Responsibilities
Lead technical design and delivery for strategic enterprise deployments, Architect complex automations across multiple systems, Act as trusted advisor to customer IT directors and executives, Translate customer patterns into product requirements, Serve as final technical escalation for critical issues
Seniority
Senior Staff, hands-on IC with strategic leadership
