Senior Staff Forward Deployed Engineer - Flow
Core
Senior technical authority guiding strategic enterprise accounts from demo to long-term success, architecting complex AI-native automations and defining product strategy based on field learnings.
Role type
Senior Staff Forward Deployed Solutions Engineer
Builds
Production-grade AI-native conversational experiences and enterprise service management workflows for global scale.
Domain
Enterprise Software / AI / Service Management
Deliverable
production ML models
Required skills
Enterprise software deployments, REST APIs, scripting, automations, webhooks, SSO/identity architecture (SAML, OAuth, Okta, Entra ID), enterprise security/compliance, enterprise service management platforms, AI prompt design, retrieval-augmented generation, technical leadership, cross-functional influence.
Preferred skills
Service desk offerings, AI-native/cloud-native enterprise products, product-led growth, building onboarding motions from scratch.
Technologies
ServiceNow, Jira, Slack, Microsoft Teams, Okta, Microsoft 365, Entra ID, SharePoint, Google Drive, Box, Notion, Zoom, Workday.
Responsibilities
Lead technical design and delivery for strategic enterprise deployments; Architect and build complex production-grade automations; Act as trusted advisor to customer IT directors and executives; Translate customer patterns into product requirements and strategy; Serve as final technical escalation for critical issues.
Seniority
Senior Staff, hands-on IC with strategic leadership
