Adjoint(e) Direction (H/F/X)
Core
Assist the hotel director in daily operations to ensure excellent service quality and guest satisfaction.
Role type
Hotel Operations Manager (Assistant Director)
Builds
Hotel services and guest experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Operational management, Front desk supervision, Team management, Performance indicator tracking, Revenue optimization, Quality and safety standards compliance
Preferred skills
Experience in reception or hotel management, Accor tools expertise (Fols, Resaweb, Tars), RFP management
Technologies
Fols, Resaweb, Tars
Responsibilities
Assist the director in operational piloting, Supervise reception teams, Ensure guest satisfaction and loyalty, Manage team planning and training, Monitor quality, hygiene, and safety standards, Track performance indicators and optimize revenue