Banking Customer Service and Credit Associate
On-site
Core
Answer inbound calls to provide exceptional customer service to banking consumers, respond to inquiries about products and services, process payments, and perform general account maintenance.
Role type
Customer Service Associate (Banking)
Builds
Customer support interactions for banking consumers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Inbound call handling, payment processing, account maintenance, systematic problem solving, customer needs assessment, verbal and written communication, multi-tasking, CRM application usage, basic Microsoft Office, troubleshooting technical issues, typing (35+ wpm)
Preferred skills
Customer service experience, experience with CRM applications