Colaboración de Atención al Cliente y Experiencia de Compra- 4 días a la semana
Core
Customer service and shopping experience specialist focusing on returns, services, and operational flow to enhance the IKEA customer journey.
Role type
Senior IC customer experience specialist
Builds
Optimized in-store customer experience and operational efficiency
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Customer empathy, operational process management, conflict resolution, stakeholder coordination, data analysis, creative problem solving
Preferred skills
Knowledge of IKEA systems, multichannel understanding, Spanish fluency
Technologies
Excel, Word, IKEA internal systems
Responsibilities
Monitor and improve the customer journey flow, manage returns and services areas, coordinate with internal teams and external suppliers, analyze customer feedback to propose commercial opportunities, ensure shopping tools availability, train staff on conduct codes.
Seniority
Mid-level, hands-on IC