Systems Engineer (Enterprise Software Support)
Core
Provide technical support, troubleshooting, installation, and validation for enterprise software applications and specialized systems to ensure smooth business operations.
Role type
Systems Engineer (Enterprise Software Support)
Builds
Enterprise applications, ERP systems, BPM systems, document management systems, and specialized warehouse systems
Domain
Pharmaceutical industry / Enterprise Software
Required skills
Enterprise software support, Tier 2/3 support, system installation, user training, software update management, CFR 21 Part 11 validation, SQL queries, technical auditing
Preferred skills
Systems analysis, Jira Service desk, Confluence, systems development, systems validation, test case creation
Technologies
Jira, Confluence, ERP, BPM, SQL
Responsibilities
Provide Tier 2 and Tier 3 support for off-the-shelf software packages, Install and support specialized systems, Monitor and recommend software updates/releases, Conduct technical audits for compliance with PSI standards, Update validation status for CFR 21 Part 11 applicable systems, Conduct user training for IT equipment and systems