Expert
Core
Subject matter expert for interpreting, validating, and implementing client-specific requirements (Client Instructions) across transformation programs and operational deliverables.
Role type
Senior Program & Process Transformation Lead
Builds
Operational workflows, standardized SOPs, and AI/automation validation tools
Domain
Consumer Intelligence / Retail Analytics / Operations Transformation
Deliverable
production ML models
Required skills
Client Instructions interpretation, Process Integration, Digitalization & Automation, Stakeholder Management, Change Leadership, Compliance awareness, Generative AI strategy
Preferred skills
Global multi-country operations experience, Master's degree
Technologies
MS Office, ERP systems, AI/automation validation tools
Responsibilities
Manage large-scale transformation programs across multiple markets; Align workflows and standardize SOPs across Operations; Lead deployment of AI and automation tools; Partner with Technology teams to define automation requirements; Enable upskilling of Operations teams and build Centers of Excellence; Prepare executive updates and influence decisions with data-backed recommendations.
Seniority
Senior, hands-on IC (Level P5)