Customer Onboarding Specialist - Ontario
Core
Support clinic staff in the optimal use of a web-based electronic medical record (EMR) and guide them in the adoption of care management solutions.
Role type
Senior IC product deployment specialist (healthcare)
Builds
Functional interfaces and IT clinical processes for EMR product deployment
Domain
Healthcare technology / Electronic Medical Records
Required skills
Project management, software deployment, functional interface implementation, clinical process development, advanced training design, Q&A session facilitation, report writing, corrective and preventive intervention planning
Preferred skills
Post-secondary studies in health, education, health software, or project management
Technologies
Web-based EMR systems, tailored deployment tools
Responsibilities
Define needs of new customers, plan and prepare technological park for deployment, implement functional interfaces, develop IT clinical processes, conduct remote and on-site project deployments, prepare and conduct advanced training for clerical and medical staff, organize Q&A sessions, design presentations and write project reports, support clients throughout the process, apply corrective and preventive interventions
Seniority
Mid-level, hands-on IC