Guest Relations Agent
Core
Serve as the primary point of contact for guests at a resort, coordinating services like luggage, transportation, and VIP support to ensure seamless arrival and departure experiences.
Role type
Guest Relations Agent
Builds
Guest arrival/departure experiences and operational coordination
Domain
Hospitality / Resort Management
Deliverable
physical/clinical work
Required skills
Guest inquiry resolution, luggage and transportation coordination, team liaison, workflow monitoring, resort amenities knowledge, lobby ambassador duties, golf cart and van driving
Preferred skills
Multitasking, problem-solving, flexible scheduling, basic Microsoft Office
Responsibilities
Respond to guest inquiries and concerns, coordinate bell services for luggage and room changes, manage transportation requests, oversee luggage security, act as liaison between guests and departments, monitor peak check-in/out workflows, serve as lobby ambassador
Seniority
Entry-level, hands-on IC