Payment Operations Global Processing Function Lead
Core
Lead global payment processing operations to ensure seamless fund flow and excellent customer experience across 24/7 shifts.
Role type
Senior Function Lead, People Management & Operations
Builds
Resilient global operating model for multi-currency payment flows
Domain
Fintech / Global Payments
Required skills
People management (managing managers), Global payment processing expertise, Multi-currency flow management, Analytics (SQL, Looker, Tableau, Excel), Process improvement (Lean, Six Sigma, Agile), Operational migration planning, Cross-functional partnership, Incident management
Preferred skills
Experience scaling teams across international locations, Executive communication
Technologies
SWIFT, SEPA, ACH, Pix, SQL, Looker, Tableau, Excel
Responsibilities
Develop and support Team Leads across global locations, Drive service delivery excellence by ensuring strict SLAs and KPIs are met, Ensure long-term scalability by building resilient processes, Own and deliver operational plans for 24/7 global queue management, Collaborate cross-functionally to manage operational impact, Lead teams through high-severity processing outages
Seniority
Senior, hands-on IC with people leadership
