Keyholder, East 63rd Street
Core
Front-of-house operations and hospitality lead for a high-growth fitness studio, ensuring smooth daily openings/closings and client experience.
Role type
Senior Front-of-House Operations Lead
Builds
Daily studio operations, retail sales environment, and client hospitality experience
Domain
Fitness / Wellness
Deliverable
product features
Required skills
Customer service, opening/closing procedures, staff supervision, retail management, task prioritization, training new hires, inventory/visual management
Preferred skills
Multi-tasking in fast-paced environments, problem-solving, positive attitude, flexibility for non-traditional schedules
Technologies
POS systems, retail management tools
Responsibilities
Function as Manager on Duty when management is absent, maintain studio keys and security, execute opening/closing checklists, supervise front desk staff, manage retail area and visuals, support instructors with check-in processes, train new front desk hires, handle returns and additional manager duties
Seniority
Mid-level, hands-on IC