Senior Service Manager (m/w/d)
Core
Operational support, security, governance, and optimization of a business-critical customer identity platform (CIAM) across multiple digital channels.
Role type
Senior IC Service Manager (IAM/CIAM)
Builds
Customer identity and authentication services via Akamai Edge and partner platforms
Domain
Cybersecurity / Identity and Access Management (IAM/CIAM)
Required skills
Akamai Edge technologies, OAuth2, OpenID Connect (OIDC), DDoS Protection, API Security, Bot Management, Geo-Fencing, Web Application Firewall (WAF), CDN technologies, Account Protection, incident management, root cause analysis, change management, compliance and governance
Preferred skills
Vendor coordination, stakeholder management, technical debt management, service reporting and KPI monitoring
Technologies
Akamai Identity Cloud, Okta, Auth0
Responsibilities
Provide build-and-operate support for Akamai Edge services; Perform advanced troubleshooting and root cause analysis for identity flow incidents; Support lifecycle management of applications and integrations; Execute change, release, and deployment activities; Ensure compliance with security, risk, and governance requirements; Maintain service documentation and runbooks; Manage dependencies and technical debt; Collaborate with vendors on defects and roadmap; Own service reporting and operational reviews.
Seniority
Senior, hands-on IC
