Senior Operations Support Engineer
Core
Managing critical operational incidents, leading technical investigations, and optimizing performance of complex enterprise IT environments.
Role type
Senior Operations Support Engineer
Builds
Operational stability and reliability for enterprise IT systems
Domain
Enterprise IT Operations / Cloud-Native Infrastructure
Required skills
Incident management, Root-cause analysis, Monitoring strategy, Observability, Kubernetes, Docker, OpenShift, ITIL processes, Middleware integration, Linux/Unix administration, Capacity planning, Automation scripting
Preferred skills
ITIL Intermediate/Managing Professional certification, Advanced Linux administration, Cloud certifications (AWS/Azure), Kubernetes certification, AIOps practices
Technologies
Prometheus, Grafana, Zabbix, Splunk, Datadog, Kubernetes, Docker, OpenShift, Linux/Unix, API gateways, Messaging platforms, Event streaming, Identity management
Responsibilities
Manage high-severity incidents and lead technical investigations; Define monitoring and observability strategies; Design and maintain monitoring dashboards and alerts; Coordinate preventive maintenance and environment optimization; Validate deployment plans and rollback procedures; Support middleware and integration technologies; Oversee operational activities across containerized and cloud-native environments.
Seniority
Senior, hands-on IC
