Senior Operations Support Engineer
Core
Ensure stability, performance, and continuous improvement of complex enterprise IT environments by managing incidents, leading root-cause analyses, and optimizing system performance.
Role type
Senior Operations Support Engineer (Enterprise IT)
Builds
Operational stability and reliability for EU mission-critical projects
Domain
Enterprise IT Operations, Cloud-Native Infrastructure, Middleware & Integration
Deliverable
dashboards & analysis
Required skills
Incident management, Root-cause analysis, Monitoring strategies, Observability, Kubernetes, Docker, OpenShift, ITIL processes, Middleware integration, Linux/Unix administration, Capacity planning, Automation scripting
Preferred skills
ITIL Intermediate/Managing Professional certification, Advanced Linux administration, Cloud certifications (AWS/Azure), Kubernetes certification, AIOps practices
Technologies
Prometheus, Grafana, Zabbix, Splunk, Datadog, Kubernetes, Docker, OpenShift, Linux/Unix, API gateways, Messaging platforms, Event streaming, Identity management
Responsibilities
Manage high-severity incidents and coordinate technical investigations; Define monitoring strategies and design dashboards/alerts; Analyze metrics, logs, and capacity trends; Coordinate preventive maintenance and environment optimization; Validate deployment plans and rollback procedures; Support middleware and integration technologies.
Seniority
Senior, hands-on IC
