Sr Software Engineer
Core
Design and build scalable features for CRM Self-service and customer service workflows, including case management and guided agent experiences, using AI to make processes faster and more intelligent.
Role type
Senior Software Engineer (AI/LLM focus)
Builds
CRM Self-service workflows, customer service workflows, case management, work order management, guided agent experiences
Domain
SaaS, Customer Relationship Management (CRM), AI/LLM
Deliverable
production ML models
Required skills
Java, JavaScript/TypeScript, React, System Design, API Design, Data Modeling, Automated Testing, CI/CD, On-call/Incident Command, Performance Optimization, AI Coding Assistants, Agentic Instructions/Prompts, Autonomous Workflows, LLM APIs, Retrieval-grounded features, Agent Orchestration, Tool/Function Calling, Structured Output Enforcement
Preferred skills
AI Coding tools (Claude, Codex), CRM domain knowledge
Technologies
ServiceNow platform, Java, JavaScript, TypeScript, React, JUnit, Selenium, TestNG, Playwright
Responsibilities
Build high-quality, scalable applications and integration solutions; Partner with product owners to own code from design to delivery; Design and develop scalable software components; Own critical technical initiatives from planning to deployment; Explore and evaluate new ServiceNow features; Develop proof-of-concept and prototype solutions; Establish best practices for platform development and performance; Mentor and guide engineers.
Seniority
Senior, hands-on IC with technical direction
