Sr. Logistics Claim Coordinator
Core
Investigate transportation service issues, resolve customer deductions and shortages, manage carrier claims, and execute reverse logistics disposition to recover financial loss and minimize exposure.
Role type
Senior Logistics Claims Coordinator
Builds
Financial recovery outcomes, audit-ready documentation, and improved carrier performance
Domain
Logistics / Transportation / Supply Chain
Required skills
Carrier contract interpretation, liability assessment, root cause analysis, trend identification, process improvement, stakeholder management, documentation management, time-sensitive workflow management, data analysis, project management
Preferred skills
AS400, Microsoft Access, proof of delivery (POD) documentation, reverse logistics processes
Technologies
HighRadius, Microsoft Office (Excel, Outlook, Word, Teams), AS400, Microsoft Access
Responsibilities
Investigate pallet discrepancies and shipment integrity; validate shipping/receiving/delivery documentation; determine financial liability; apply routing guides and contracts to document claim outcomes; maintain audit-ready documentation; identify recurring deduction trends; manage carrier claim activities and follow-up; coordinate reverse logistics actions; support accurate returns credits; provide guidance and training to Claims Coordinators
Seniority
Senior, hands-on IC with leadership responsibilities