Colaboración de Atención al Cliente y Experiencia de Compra- 4 días a la semana
Core
Customer service and shopping experience specialist focusing on returns, services, and operational flow to enhance the IKEA customer journey.
Role type
Senior IC customer experience specialist
Builds
Optimized in-store customer experience and operational efficiency
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Customer empathy, problem-solving, operational process management, vendor coordination, data analysis, conflict resolution, detail orientation, stress management, independent work, time management
Preferred skills
Passion for home decor, creativity, leadership, negotiation, multichannel understanding
Technologies
Excel, Word, IKEA internal systems
Responsibilities
Monitor and improve the customer journey flow, manage returns and services area, coordinate with internal teams and external vendors, analyze customer feedback to propose commercial opportunities, ensure shopping tools availability, train staff on conduct codes, work flexible hours including early/late shifts
