Distribution Customer Service & Booking Supervisor
Core
Leads the office team managing orders, bookings, customer communication, and inventory records for high-value hardware and returns operations.
Role type
Senior IC distribution customer service supervisor
Builds
Order intake, carrier bookings, and returns processing for high-value hardware clients
Domain
Logistics / Supply Chain
Required skills
Work order management, carrier booking, WMS operation, inventory record maintenance, team training and coaching, service reporting, exception resolution
Preferred skills
Excel proficiency, bilingual communication, carrier booking experience
Technologies
WMS, carrier booking systems, Excel
Responsibilities
Manage work orders and CSR/Agent assignments, oversee order intake and status updates, book carriers and confirm pickups, maintain inventory records, provide proactive order-status communication, prepare service reports, train and evaluate agents
Seniority
Senior, hands-on IC