Ciudad Juarez | Customer Service Agent - Domestic Transportation - Agente de Transportación Terrestre - Servicio al Cliente
Core
Coordinate domestic freight transportation, ensuring timely pickup, customs clearance, and delivery while managing customer service and operational data.
Role type
Customer Service Agent (Domestic Transportation)
Builds
Domestic freight shipments and customer service interactions
Domain
Logistics / Transportation
Required skills
Freight process coordination, Data entry, Billing and accounting, Customer service, Regulatory compliance, Problem solving
Preferred skills
Global logistics industry knowledge, Fluent in English
Technologies
MS Excel, MS Word, TRANSCON Workflow, Operational systems
Responsibilities
Ensure smooth and timely freight process flow, Ensure accurate and timely data entry into operational systems, Track and Trace TRANSCON Files and reporting, Ensure accurate and timely client and vendors billing, Interact with customers in arranging TRANSCON shipments, Ensure delivery of freight and timely clearance when applicable