Junior Service Desk Engineer (Fraud Prevention & Telecom Support) – Tieto Tech Consulting (m/f/d)
Core
Provide L1 network support for voice and mobile services, monitor and investigate fraud events, and ensure quality/reliability of international communications for BICS.
Role type
Junior Service Desk Engineer (Telecom/Fraud Prevention)
Builds
L1 support activities, fraud detection resolutions, and service improvements for BICS customers
Domain
Wholesale telecommunications, Fraud Prevention, Voice & Mobile Networks
Required skills
GSM network structure knowledge, Signalling protocols (MTP, ISUP/SIP, SCCP, TCAP), IP network principles, Fraud prevention domain knowledge, Signalling protocol monitoring tools, Protocol analysers, Network KPI analysis
Preferred skills
Wholesale telecom business knowledge, Experience with fraud detection systems
Technologies
GSM, LTE, 5G, SIP, MTP, ISUP, SCCP, TCAP, IP networks, Fraud detection systems
Responsibilities
Provide 24x7 L1 network support for voice and mobile services, Perform reactive repair activities with customers and suppliers, Monitor and investigate fraud events to identify root causes and implement resolutions, Define and implement improvements in fraud prevention services, Communicate with customers to guarantee complaint resolution within SLA
Seniority
Junior, hands-on IC
