Team Leader
Core
Lead a frontline delivery team supporting young people to prepare for, enter and sustain meaningful paid employment under the National Jobs Guarantee programme.
Role type
Senior IC team leader (social impact/employability)
Builds
Employment outcomes for young participants via coaching, training, and employer matching
Domain
Social impact / Public sector / Employability services
Deliverable
client delivery
Required skills
Line management, performance management, quality assurance, caseload coordination, stakeholder engagement, data analysis, safeguarding
Preferred skills
Relevant professional qualification, experience in employability or social services
Technologies
Case management systems
Responsibilities
Provide day-to-day line management and supervision for Career Coaches and a Trainer; observe and quality-assure face-to-face coaching and training; coordinate team diaries, caseload distribution, and leave cover; maintain a small participant caseload to model effective practice; ensure compliance with KPIs and data quality; build relationships with Jobcentre Plus, employers, and community organizations; conduct regular case-file and data-quality checks.
Seniority
Senior, hands-on IC