Collections Specialist
Core
Manage high-volume, low-to-medium-risk customer accounts via email to ensure debt collection targets are met and minimize bad debt.
Role type
Collections Specialist (Credit Control)
Builds
Cash collections for Informa's global business services function
Domain
Financial Services / Accounts Receivable
Required skills
Email communication, portfolio management, aging report analysis, credit control policies, system data entry, cash application coordination, KPI/SLA tracking
Preferred skills
Shared service center experience, global operations support, ERP systems (SAP, Oracle), credit management tools
Technologies
SAP, Oracle, Excel, Word, Outlook, Collections tools
Responsibilities
Manage assigned portfolio of small and medium-risk accounts across regions; conduct debt collection primarily through email; monitor customer aging reports and prioritize activities; resolve payment disputes and refer complex cases; ensure accurate record keeping in Master Data Management systems; achieve monthly cash collection targets; coordinate with Sales, O2C, and Local Credit teams.
Seniority
Individual Contributor