მომხმარებელზე ზრუნვის ექსპერტი
Core
Answer incoming calls and provide high-quality service to customers by identifying their needs and helping them resolve issues via phone.
Role type
Customer Support Specialist (Banking)
Builds
Customer support interactions for banking products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Active listening, problem-solving, communication, adaptability, willingness to learn, readiness to work with AI tools and modern technologies
Preferred skills
Interest in banking sector, career development orientation
Responsibilities
Answer incoming calls, identify customer needs via phone, listen and analyze customer issues, help resolve customer problems effectively, participate in individual and team goal achievement
Seniority
Entry-level / Junior